Refund policy

At Blackwynd, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Item must be unworn, unused, and in original condition.
  • All original tags must still be attached.
  • Item must be returned in its original packaging.
  • Proof of purchase is required.

European Union Customers: If you are located in the European Union, you have the legal right to cancel your order within 14 days of receiving your items, without providing a reason, in accordance with applicable consumer protection laws. To exercise this right, you must notify us within the 14-day cancellation period and return the item in its original, unworn, unused condition with all original tags and packaging. Unless the item is faulty, or incorrect, the cost of return shipping is the customer's responsibility. Once your return has been received and inspected, any eligible refund will be processed to your original payment method. This policy does not affect any additional rights you may have under applicable consumer laws.

Non-Returnable Items

We do not accept returns for:

  • Sale items
  • Gift cards
  • Items damaged through normal wear and tear
  • Products returned without original tags attached

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Exchanges

We offer exchanges for a different size where stock is available.

If your requested size is unavailable, a refund or store credit will be offered.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.

We will cover the cost of return shipping and provide either:

  • A replacement item
  • A full refund
  • Store credit

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as Blackwynd cannot be responsible for lost return parcels.

Contact

For all return and refund enquiries:

Email: support@blackwynd.store