Shipping policy
Thank you for shopping with Blackwynd.
Order Processing
All orders are processed within 1–3 business days.
During product launches, limited drops, sales, or peak periods, processing times may be longer.
Customers will receive a shipping confirmation email once their order has been dispatched.
Australian Shipping
We currently ship Australia-wide.
Estimated delivery times:
- NSW: 1–4 business days
- VIC, QLD: 2–6 business days
- SA, TAS: 3–7 business days
- WA, NT: 5–10 business days
Delivery times are estimates only and may vary.
International Shipping
Blackwynd ships worldwide where available.
International delivery times generally range from 7–21 business days, depending on destination and customs processing.
Customers are responsible for any import duties, taxes, customs fees, or other charges imposed by their country.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Any free shipping promotions will be clearly displayed on our website.
Tracking
All orders include tracking where available.
Tracking information will be sent to the email address provided at checkout once your order has been dispatched.
Incorrect Addresses
Customers are responsible for ensuring shipping information is accurate.
Blackwynd is not responsible for orders delivered to an incorrectly supplied address.
If you notice an error in your shipping details, please contact us immediately.
Lost or Delayed Parcels
Once an order has been handed to the shipping carrier, delivery is outside of our control.
If your parcel appears lost or significantly delayed, please contact us and we will assist in working with the carrier to locate the shipment.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will assess the issue and provide an appropriate solution.
Contact
For shipping enquiries:
Email: support@blackwynd.store